shipping information

Bang Bang Balloons is located in Byron Bay, NSW, 2481
We currently offer shipping Australia-wide for retail items. 

Items from the balloonery are available for collection by appointment from Byron Bay. If you are unable to collect, please confirm that we are able to deliver to you before ordering.

Delivery charges are as follows:

  • Byron Bay CBD & Industrial estate - Free with $100 spend or $10 under $100

  • Ewingsdale & Suffolk Park (includes The Farm, Elements and Byron at Byron) - Free with $150 spend or $15 under $150

To qualify for delivery outside of Byron Bay you must meet the minimum spend of $150. Please select the correct delivery zone at checkout. 

  • Bangalow - $15

  • Mullum / Ocean Shores / Lennox Head - $35

  • Ballina / Alstonville - $45

  • Lismore / Goonellabah / Tweed Heads - $65

  • Other areas available price POA

To qualify for delivery in Byron Bay CBD, you must meet the minimum spend of $50.

Minimum order for pick-up is $35. By appointment only. 

 


the balloonery:


Events & Weddings

Delivery and installation fees vary and will be included in your quote. 

We travel as far North to Southport and South to Yamba for events and weddings.

Further details here


DIY kits, confetti packs, banners and balloon packs:

These products are shipped via Australia Post. Purchases made on public holidays or weekends will be sent the next business day. 

Standard shipping is $10.00.

We require 24 hours handling time to get your package ready for sending. 

Spend over $100 and receive free standard shipping.


Express shipping:

Express shipping is available via Australia Post for a flate rate of $14.00. After leaving our office, Australia post advises that your parcel will arrive at it's destination between 1 - 3 days.

Next day delivery is possible via courier for $20.00. Keep in mind we require 24 hours handling time to prepare your item. 


 

 

Send some ❤: 

Boxes are delivered Monday to Fridays, we do not deliver weekends (Byron Bay hospital is the only exception to this). 
Deliveries are made between 9am - 5pm via Wizz or Fast Way couriers.

Below is a list of locations serviceable by our couriers. If you wish to have one of our balloon boxes delivered to a suburb not listed please contact us directly to discuss your options. Surrounding towns to the below are also included. 

Byron Bay, Tweed Heads, Ocean Shores, Alstonville, Lismore, Bangalow,  Lennox Head, Wollongbar, Goonellabah, Coffs Harbour, Narang, Brunswick Heads, Ballina, Woodburn, Casino & Grafton.

If the recipient is not home, our couriers will do their best to find a suitable place to leave the box. We recommend sending the box to the giftee's workplace for best results. 

If you have specific delivery times or requests, we will do our best to meet your standards. However, we can not always guarantee the time our boxes will be delivered. 

We require 48 hours notice to customise your balloon. 

You can expect your beauty to last anywhere between 7 to 14 days depending on the conditions in which it's kept.  

Unfortunately, we cannot send these boxes interstate. There are some exceptions just over the NSW/QLD border, so please get in touch to discuss further. 

Once these orders have been placed, we are unable to make any changes or cancel your order. 

Delivery is charged at a flat rate of $10, please select "balloon in a box" at checkout. 



Refunds and returns:

In the event that your order was placed with a spelling mistake, we are unable to refund your item. Please make sure you triple check your text when placing your order! 

It is okay to change your mind, however, all items must be returned in their original packaging and in a saleable condition. A refund will be issued if the item has been returned within 14 days. 

In the unlikely event that your package is damaged in the post, please get in touch to let us know and discuss your options on 1300 915 514.


Customer Service:

 For enquiries contact hello@bangbangballoons.com.au or call us on 1300 915 514